On this page we have collected the most popular questions, so that you could easily find the answer for almost any question you may have.

  • What kind of products can I sell with RioTemplate?
  • Can I start work with RioTemplate immediately after registration?
  • How do clients get access to the purchased templates?
  • Can I show templates to clients before the purchase?
  • Can I get access to my client’s account to help or make changes to the products they purchased?
  • Can I connect the created templates on RioTemplate to existing listings or do I need to re – create them?
  • If I work in a team with designers, is it possible to delimit access so that only I have access to orders, and a team only to creating of templates?
  • Can I know if my client was able to use the purchased template?
  • If I sell physical products, (for example, T-shirts), how do I know that client has completed the personalization of the product?
  • Can I create an individual order for a client?
  • Can I upload my own fonts and graphics?
  • I sell engraved glasses, but there is no such type of products in the “physical products” tab. What should I do?
  • Can users edit the obtained templates on their mobile devices?
  • Can I sell designs from RioTemplate, if I am already using another platform?
  • Can you help me with taking my designs to the RioTemplate platform?
The main two types are digital and physical. Digital types are those that can be downloaded after personalization, like invitation templates, save the dates, photocollages, or Snapchat Geofilters. Physical types are those where the seller will print the finished template on a shipped product, in which the client must confirm the end of personalization to agree to the layout.
Yes, of course! Register, add your own designs and sell them! Step by step instructions here …
There are two ways to gain access. Immediately after purchase, customers receive an e - mail with a link to the template and access password. Clients can also go directly to RioTemplate.com and enter their email address and order number to gain access to purchased products.
Yes, you can put a link to the demo version of the design in the product description on Etsy. The design has watermarks and there is no “download template” function in the demo version, protecting your intellectual property.
Yes, you can log into your clients’ accounts and edit their templates whenever you need to.
Templates made on RioTemplate connect to both new and existing listings. We actually recommend that you connect the RioTemplate templates to your listings gradually, which allows you to avoid interruptions in sales.
Yes, you have the opportunity to work in a team using hired designers and they will not see the administrative part responsible for sales. Each of them can have a separate account with the rights of a designer, not an admin.
Yes, if the client does not open the purchased template, the management system will warn you about this.
The buyer will make changes in the layout of the design of physical product, and upon completion confirms it by clicking “agree” button. When that button is clicked, you will be informed immediately.
Yes, you can create an individual order, and then send a demo link to the client, with the ability to show the finished layout, but with copy and save protection. Then, just attach this layout to the order and give your buyer full access.
Yes, you can upload your own fonts in formats .OTF, .TTF and .WOFF and images in formats .JPG, .PNG, .SVG and .GIF. You can also use a collection of more than 800 free high - quality fonts integrated into RioTemplate.
If you have not found the kind of product that you sell in our existing list, you can choose the type “Custom” and customize it for yourself. We will also create a separate template for your product absolutely free, just let us know about it!
Yes, basic edits can be made using mobile devices.
Sure, you can sell designs while using other platforms!
Yes, for example, if you do not have enough time, yet you want a fast transfer of designs to the RioTemplate platform, we will convert them from any digital format, including PDF, just for 2$ per design.